Returns & Exchanges
At Goldie Letter Co, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused and original-condition decor items. If your purchase isn't the perfect fit for your space, we are here to help make the return process seamless and simple.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include in your package.
Pack with Care
Securely pack your items in their original packaging to ensure they are protected from damage during their journey back to our studio.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing